Frequently Asked Questions

Pickup:

What is the procedure for Pickup?

Leopard’s pickup service is available Monday through Saturday as a regular Leopards service.

Leopards Courier Services schedules your pick-up according to your home or office address. You can request for pickup by:

Simply Call 111-300-786

What are the pickup charges?

There are no additional pickup charges. We offer the pickup service free of cost.

What duration of notice is required for pickup?

Pickup can be ordered any time before 4pm.

Track & Trace:

How can I track my shipment? How can I track my C.O.D shipment?

You can track your shipment as follows:

1. Web Tracking (www.leopardscourier.com)

2. Email Tracking (track@leopardscourier.com)

How can I find out how long it will take for my shipment to be delivered?

You can either visit our website which has time in transit calculators or call Leopards Service Centre. When doing so, you should be sure to have the address where the shipment will be booked / picked up from, and the city, country and postal code of where it will be delivered.

What happens if a shipment I send cannot be delivered?

We will make up to 2 attempts to deliver a shipment. Our courier rider will leave a sticker indicating a delivery was attempted, and information as to where you should call for further information (such as the address of the location from where you can pick it up). Most of the times the shipment can then be picked up from the nearest express center. If a shipment is not delivered due to change in address, business closure, etc., the shipment will be returned to the sender/ consignor.

What happens if the recipient/consignee is not available at home/delivery address?

If the recipient is not available at the given address, our courier will deliver the consignment to a person who’s available and will take down the signatures and relation of that person to the recipient. In case no one is available at the given address or if the address is closed, our courier would leave a message card for the recipient. After coordinating with the recipient, our courier will make a second attempt.

How can I get a proof of delivery (POD)?

You can view the delivery status under ‘tracking’, in case status is not available online please call our customer service at 111-300-786 and we will be pleased to fax or email a copy of the POD.

After I book a shipment what details do you offer me?

Your detailed tracking response will list the following information:

1.Tracking number

2.Delivery status

3.Delivery date, time and received by

4.Location where the Shipment was delivered

5.Date on which the shipment was shipped or billed

6.Type of service used to ship the Shipment

7.Shipment’s weight & pieces

Can I track multiple shipments?

Yes! You may enter your tracking numbers into the body of the e-mail in one of the following formats: 1. Leave a space between each tracking number 2.Enter one tracking number per line 3. Separate the tracking numbers with commas

What does the shipment status “Returned to Shipper” mean?

The title “Returned to Shipper” in the status means that shipment was returned back to the shipper who booked the shipment due to different reasons, e.g. refused to accept by consignee, address not traceable or etc.

Can I contact you after the office is closed?

Yes! Our customer service is available, they will be happy to help you with your query 24/7. Just call 111-300-786

How do I know if the item I need to send is prohibited?

Leopards will not accept the following items as shipment : currency ,jewelry,Bullion ,antiques,liquor,stamps,precious metals & stones ,works of art ,fire arms ,plants,drugs,explosives,animals,industrial carbons and diamonds ,hazardous and combustible materials and all other materials restricted by International Air Transport Association , ICAO International Civil Aviation Organization ,and any item whose distribution is regulated by law.

What details will I get about my Shipment’s transit?

Shipment movement information is captured each time a tracking sticker is scanned. Common scans include the following information:

1. Origin

2. Destination

3.Date of booking

4. Shipment Number

5. Shipment Weight & Pieces

Delivery & Shipment:

What is your policy when anything goes wrong during delivery?

Having over 30 years of experience in the courier industry, Leopards has learnt to deal with most things which could go wrong and so have standby solutions. It is our policy to make prompt alternative arrangements for any type of delays i.e. flight off-load, technical issues, due to accidents, breakdowns etc.

What can I do if our monthly bill is incorrect?

If your monthly bill is incorrect you may contact us with in 10 to 15 days for your queries after submission of bill which is submitted by 5th of every month.

What are your hours for delivery?

Our delivery hours are 09:00 am to 5:00 pm Monday to Saturday.

How do you calculate your fuel surcharge?

We charge fuel on a certain percentage, whichis fixed for a year, but changes are subject to changes in the fuel prices

I sent a shipment but the recipient closed shop early or was not available at home/office, what happens now?

If the delivery address/ recipient address is closed we can return back to the office and try delivering in a second attempt the next day or another day during the same week. If we still do not get a response in the second attempt, the shipment will be returned to the booker.

Is my consignment insured?

No, we do not insure the consignment unless the shipper asks for insurance facility. In that case we insure the consignment at 5% of the total value.

Can I send fragile goods via courier?

Fragile goods send by our courier should be packed properly with a fragile sticker, because we do not take any responsibility, claim or insurance of such fragile goods.

Do you deliver on holidays?

We make deliveries on holidays in major cities of Pakistan. Please view our network list for more details.

Is it possible to deliver on a particular time?

Definitely! We deliver on the time specified by you. You can choose any time between 10:00 am to 8:00 pm for delivery. Extra charges will apply for time specified deliveries.

What are your service charges?

For your convenience, all charges are posted on the company website along with a weight calculator. There are no hidden costs hence you will be charged exactly the price that is quoted under each product / service. Extra charges will be applicable for special services such as delivery requests on Sunday, Public Holidays, Same Day and/or Time stipulated delivery service.

Our corporate clients are requested to contact their respective sales representative for charges and other related details.

Claim & Refund:

Will I get a refund if my shipment is not on time?

As per company policy, Leopards will not be held liable for damages and loss due to late delivery and/or interruption of service due to a cause beyond organizational control.

What do I do if my shipment is damaged or lost?

We entertain only the claim which is lodged by the customer within 10-days after the incident, and with due process of 45-days we settle the claim after investigation.

How can I claim for my shipment?

All claims must be submitted in writing to Leopards Courier Services within thirty (30) days from the date of booking, failing which Leopards Courier Services shall have no liability whatsoever.(Where to submit the claim)

What is Air Waybill or Consignment Note Number?

Air Waybill or Consignment Note Number is used by Leopards Courier Services to categorize and trace every shipment as it moves through our system or network to its destination. We have system to assigns tracking number to every shipment automatically.

Questions & Queries:

My receiver says he never received the package, can you help?

Yes! We have a written record of every delivery which proves who received, when and where every consignment was delivered.

What can I do if there is a change of plan after you have collected?

This is not a problem. Just let us know what changes have occurred and we can contact the concerned station to re-route your consignment.

What happens if I give you the wrong address?

If we are given a wrong address we will contact the concerned station for re-direction or recollection of shipment according to request.

Can I book a collection from outside city?

Yes! We have offices throughout the country which we can send to collect your package from anywhere but you can pay extra for this service.

Services:

What is Leopards Loveline Service?

Loveline is a service through which you can show your presence, love and appreciation to your family and friends by sending those gifts on their special days and occasions. For more details please visit our loveline website: www.loveline.com.pk

What is Leopards printing service?

An initiative of Leopards technology,having state of the art printing technology, Leopards printing is a one stop solution to all your printing needs. We provide digital and standard printing facilities using High End Laser Production Printers, having capability to handle any type of input format.

International:

What are the services available for pick-up?

Pick-up facility is available for all type of shipments.

In case a shipment is lost will Leopards Courier Service Pvt Ltd still be liable to give us the market value of the good that has been lost?

If the shipment is insured then Yes, Leopards Courier Service Pvt Ltd is liable to pay the market value of the lost shipment. If the shipment is not insured then the Leopards Courier Service Pvt Ltd Customer Satisfaction will take over the lost shipment case and resolve the case after complete scrutinizing & verification procedures.

How does shipper know if his shipment is dutiable?

Each country establishes its own standards as to which goods are considered dutiable. For further details simply dial 111-300-786

Does Leopards Courier Service Pvt Ltd internationally offer Holiday Service?

Leopards Courier Service Pvt Ltd do not offer holiday service on International Shipments.

What happens if an International Shipment is pending and NO New Details are provided?

On all such pending shipments shipper will have to send new details within 05 working days from the date informed, If not then shipper will have to abandon the shipment, the same will be destroyed or disposed off. However shipper still remains liable for all additional costs. (Duty and Taxes).

If an International Shipment is dutiable, how does it affect delivery times?

All shipments must go through a customs clearance procedure, which can affect the transit time. Normally it takes 1 to 5 business days to clear the shipment through customs however some items particularly unusual or high value items are detained by customs for a longer period of time.

What happens in case a shipper wants to return an undelivered International Shipment to the Origin?

For all such shipments Return to Origin (RTO) request will be notified in writing by the shipper and all return or redirection duties, taxes billed at destination & RTO charges will be payable by the shipper.

Who pays duty on goods?

The Consignee typically pays duty charges. However, shipper may also choose to pay them, which means he is requesting Delivery Duty Paid Service.

Does Leopards consider all shipment as a liability?

Every International Shipment is transported on a limited liability basis as provided on the airway bill. (Leopards Courier Service Pvt Ltd liability is strictly limited to direct loss. Leopards Courier Service Pvt Ltd maximum liability in the event of loss or damage to a shipment is US$100 or the value on the airway bill whichever is lesser).

From which countries can I import a shipment to my own country?

Each country listed in our Tariff table can export and import shipments. You can contact us for additional information.

Does Leopards Courier Service Pvt Ltd deliver to PO boxes?

No. Leopards Courier Service Pvt Ltd is unable to deliver to PO boxes. A full street address and Tel# is required.

Why do I need to provide the weight and dimensions of my parcel?

Exact weight and dimensions are necessary to ensure speed of delivery. If this information is not accurate, your parcel may be delayed in transit, the difference in cost will be requested and a possible additional service fee applied before the parcel's journey can continue.

Do you have more questions that need to be answered?

Feel free to contact Leopards Customer Service!

Email us at marketing@leopardscourier.com

 
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