Privacy Policy — Shopify App
This Privacy Policy explains how we collect, use, and safeguard information when you use our Shopify application to fulfill shipments.
1. Information We Collect
When you install and use our app, we may collect the following data through Shopify’s APIs and your interactions with our app:
- Store Information: Store name, Shopify domain, contact details, and billing information.
- Order & Shipment Information: Customer name, delivery address, phone number, email, and order details required for shipment fulfillment.
- Usage Information: Logs of activity within the app, IP address, browser/device type, and performance data to help improve our service.
2. How We Use Information
We use the information collected to:
- Process and fulfill shipments on behalf of sellers.
- Communicate fulfillment status, tracking updates, and delivery confirmations.
- Provide customer support and resolve operational issues.
- Improve the efficiency, reliability, and security of our logistics services.
- Comply with Shopify’s terms, applicable laws, and regulatory obligations.
3. Sharing of Information
We only share information as necessary to provide shipment and logistics services:
- With Logistics Partners & Carriers: To enable delivery of goods to end customers.
- With Shopify: As required for integration and proper functioning of the app.
- With Service Providers: For hosting, data storage, analytics, and customer support.
- When Required by Law: To comply with legal obligations, regulatory authorities, or enforceable government requests.
We do not sell or rent any personal data.
4. Data Retention
We retain shipment and store data only for as long as necessary to fulfill shipments and meet legal or regulatory requirements. Once the data is no longer required, it will be securely deleted, archived, or anonymized.
5. Data Security
We use industry-standard security practices, including encryption, access controls, and monitoring, to protect your data from unauthorized access, loss, misuse, or disclosure.
6. Seller & Customer Rights
Depending on your location, you may have the right to:
- Access, update, or correct your personal data.
- Request deletion of your data (subject to regulatory or operational requirements).
- Limit how we process your data.
Requests can be made by contacting us at the details below.
7. International Data Transfers
As part of providing logistics services, your data may be processed or stored in other countries. We ensure appropriate safeguards are in place for such transfers in compliance with applicable laws.
8. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted here with the updated effective date. Continued use of the app constitutes acceptance of any changes.