At Leopards Courier Services, we are committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with our services, whether through our website, mobile apps, express centers, or other customer touchpoints.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, CNIC, contact number, email address, home/business address, and other identifying details.
• Transaction Information: Shipment details, payment records, billing information, and transaction history.
• Digital Information: IP address, browser type, device information, location data, and usage patterns collected through cookies and analytics tools.
• Special Services Data: Information required for value-added services such as insurance, bill payments, fintech services, and travel bookings.

2. How We Use Your Information

Your information is used to:

• Process and deliver shipments and related services.
• Facilitate value-added services such as COD, bill payments, and fintech solutions.
• Manage customer accounts, process transactions, and provide payment remittances.
• Communicate updates, offers, and service-related information.
• Improve our website, services, and customer experience.
• Comply with legal and regulatory requirements.

3. Sharing of Information

We do not sell your personal information. We may share it with:

• Authorized Service Providers: Third parties who help deliver our services, including payment processors, technology partners, and logistics affiliates.
• Government Authorities: When required by law, regulation, or legal process.
• Business Partners: For services such as travel bookings, insurance, and fintech solutions, with your consent.

4. Data Security

We implement strict security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These include encryption, secure servers, and restricted data access for authorized personnel only.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience, track website performance, and personalize content. You may choose to disable cookies through your browser settings, but certain website features may not function properly.

6. Your Rights

You have the right to:

• Access and review the personal information we hold about you.
• Request corrections or updates to your data.
• Withdraw consent for certain data uses, subject to legal and contractual limitations.

7. Retention of Data

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in technology, regulations, or business practices. Updated policies will be posted on our website with the revised effective date.

9. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact:

Leopards Courier Services Private Limited
Email: marketing@leopardscourier.com
UAN: 111-300-786
Address: Leopards House, Office No. 19-F, Block-6, P.E.C.H.S, Karachi, Karachi East Jamshed Town.